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To become a Salesforce Health-Cloud-Accredited-Professional, candidates must possess a deep understanding of the healthcare industry and its unique challenges. They must also have a strong knowledge of Salesforce Health Cloud features such as patient management, care plan management, health tracking, and data analytics. Salesforce Health Cloud Accredited Professional certification is designed to test a candidate's ability to implement these features effectively and efficiently.

Salesforce Health Cloud Accredited Professional exam is designed to assess the knowledge and skills required to work with the Salesforce Health Cloud platform. Salesforce Health Cloud Accredited Professional certification is ideal for professionals who want to advance their careers in the healthcare industry and gain a deeper understanding of how to use technology to improve patient care. Health-Cloud-Accredited-Professional Exam covers a range of topics, including healthcare industry trends, patient management, care coordination, and data security and privacy.

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Salesforce Health Cloud Accredited Professional Sample Questions (Q116-Q121):

NEW QUESTION # 116
A customer wants to view and navigate to critical insurance, clinical, and primary care physician information on a patient's profile.
Which Health Cloud capability should a consultant implement?

A. Advanced Patient Card
B. Patient Path
C. Enhanced Highlights Panel
D. Enhanced Timeline

Answer: A

Explanation:
The Advanced Patient Card is a Health Cloud capability that allows users to view and navigate to critical information on a patient's profile, such as insurance, clinical, and primary care physician information1. The Advanced Patient Card is a customizable component that can be added to the Health Cloud console or the Contact Center app2. It can also display data from external sources, such as EHR systems or medical devices3.
Reference:
1: Use the Advanced Patient Card - Salesforce 2: Configure the Person Account Page Layout for Contact Center - Salesforce 3: Display Data from External Sources in the Advanced Patient Card - Salesforce

NEW QUESTION # 117
When bringing in the Business identifier for patient record from external system like EHRs, which entity is most suitable to hold that information in Health cloud?

A. Identifier
B. Contacts
C. Sourcesytem identifier
D. Account

Answer: C

Explanation:
SourceSystemIdentifier is a custom object in Health Cloud that stores the business identifier for patient records from external systems like EHRs3. Option B is incorrect, because Contact is a standard object in Salesforce that stores the personal information of patients or members. Option C is incorrect, because Account is a standard object in Salesforce that stores the organizational information of providers or payers. Option D is incorrect, because Identifier is a field on the EhrPatient object in Health Cloud that stores the unique identifier for patient records within Health Cloud3.

NEW QUESTION # 118
Which permission set is needed to grant users read access to health insurance records and also create, read and update access to Utilization Management records?

A. HC Foundation permission set
B. HC Permission set license
C. The Health Cloud Member Services Permission Set
D. HC Utilization Management Permission Set

Answer: D

Explanation:
Reference and details below.

According to the Salesforce documentation, to grant users read access to health insurance records and also create, read and update access to utilization management records, you need to assign them the HC Utilization Management permission set. This permission set grants users access to various objects, fields, tabs, apps, and components related to utilization management in Health Cloud.

NEW QUESTION # 119
What are three requirements for implementing patients or members in Health Cloud?
Choose 3 answers

A. Ensure the Parent Contact object is blank.
B. Ensure the Person Account object is used.
C. Ensure 1-to-1 Account to Contact relationship.
D. Ensure the Parent Account field is blank.
E. Ensure the Account is the Parent to Household Accounts.

Answer: B,C,E

Explanation:
Implementing patients or members in Health Cloud requires careful configuration to accurately represent individual relationships and household structures.
1. Ensure the Account is the Parent to Household Accounts (Answer C):
* Purpose: In Health Cloud, modeling household relationships is essential for understanding the familial and support networks of patients. By setting the Account as the parent to Household Accounts, you can effectively represent and manage these relationships.
* Implementation Steps:
* Create a Household Account to represent the family or support group.
* Associate individual Person Accounts (patients) as members of this Household Account.
* Use the Account Hierarchy to visualize and manage these relationships.
Reference: Setting up household structures is a recommended practice in Health Cloud to manage patient relationships.
Salesforce
2. Ensure the Person Account Object is Used (Answer D):
Purpose: Person Accounts in Salesforce combine the attributes of accounts and contacts into a single record, suitable for representing individual patients or members. This structure simplifies data management and aligns with Health Cloud's patient-centric model.
Implementation Steps:
Ensure that Person Accounts are enabled in your Salesforce org.
Configure page layouts and record types to support Person Accounts.
Migrate existing individual records to Person Accounts if necessary.
Reference: Utilizing Person Accounts is essential for representing patients in Health Cloud.
Confianza Salesforce Partner
3. Ensure 1-to-1 Account to Contact Relationship (Answer E):
Purpose: Maintaining a one-to-one relationship between accounts and contacts ensures data integrity and simplifies the management of individual patient records. This setup is particularly important when Person Accounts are not used, as it emulates the combined record structure.
Implementation Steps:
For each Contact, create a corresponding Account to maintain a 1:1 relationship.
Implement automation (e.g., using Salesforce Flow) to enforce this relationship during record creation.
Regularly audit records to ensure compliance with the 1:1 relationship model.
Reference: Maintaining a 1:1 Account to Contact relationship is a best practice in Health

NEW QUESTION # 120
A pharma company wants to leverage Provider Search to help patients find nearby infusion clinics. Which Health Cloud tool should a consultant leverage to drive performance and scalability?

A. Pipeline Analytics
B. Data Processing Engine
C. Flow for Industries
D. Business Rules Engine

Answer: B

Explanation:
To enhance the performance and scalability of the Provider Search feature in Salesforce Health Cloud, particularly for a pharmaceutical company aiming to assist patients in locating nearby infusion clinics, leveraging the Data Processing Engine (DPE) is essential.
Data Processing Engine (DPE):
The Data Processing Engine is a robust tool within Salesforce Health Cloud designed to efficiently handle and transform large datasets. In the context of Provider Search, DPE plays a pivotal role by:
Data Transformation: DPE processes and transforms provider data into a structured format, making it readily searchable. This transformation ensures that complex datasets are optimized for quick retrieval during user searches.
Performance Enhancement: By pre-processing and indexing provider information, DPE significantly reduces the time required to execute search queries. This leads to faster response times, enhancing user experience.
Scalability: DPE is designed to handle large volumes of data, ensuring that as the number of providers or clinics increases, the system maintains optimal performance without degradation.
Implementation Steps:
Enable Data Pipelines: Assign the Data Pipelines Base User permission set to the Health Cloud user responsible for enabling Provider Search. Then, activate Data Pipelines in the system settings.
Salesforce
Configure Provider Search: After enabling Data Pipelines, set up the Provider Search feature by defining the necessary parameters and ensuring that the provider data is correctly mapped and transformed using DPE.
Salesforce
Data Synchronization: Ensure that provider data is regularly synchronized and updated to reflect any changes, maintaining the accuracy and reliability of the search results.
Salesforce
By integrating the Data Processing Engine into the Provider Search setup, the pharmaceutical company can offer patients a swift and reliable tool to locate nearby infusion clinics, thereby improving patient satisfaction and operational efficiency.
Reference:
Enable Performance and Scalability for Provider Search
Set Up Provider Search in Health Cloud

NEW QUESTION # 121
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